Shipping policy

At Kinza Atelier, every gown and accessory is made-to-order and crafted with care, which means delivery timelines may vary depending on the complexity of the item and your location.

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📦 Production & Processing Time

• Bridal gowns typically take 8–16 weeks to produce, depending on the level of customisation.

• Accessories (veils, gloves, etc.) require 2–4 weeks.

• Rush orders may be available upon request for an additional fee.

You will receive a confirmation email when your order is placed, followed by a dispatch notification with tracking details once shipped.

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🌍 Shipping Methods & Times

We offer insured and trackable shipping through trusted carriers:

• UK Standard Shipping: 2–5 business days

• International Shipping: 5–10 business days (Customs may delay delivery)

• All shipments require a signature upon delivery.

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💸 Shipping Costs

• Shipping fees are calculated at checkout based on destination and package weight.

• For international orders, customs duties and taxes are the responsibility of the recipient.

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❗Lost or Damaged Parcels

Kinza Atelier is not liable for packages lost or damaged in transit. If your order arrives damaged, please notify us within 48 hours with photos, and we’ll support you in filing a claim.

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📬 Delivery Address

Please ensure your delivery address is correct at the time of order. We are not responsible for delays or losses due to incorrect or incomplete addresses.

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For all shipping inquiries, contact:
📩 info@kinzaatelier.com